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Minimums and Below-Minimum Charges We use vendors with varying minimum orders for their products. In general, any order placed with us must meet the greater of the vendor’s minimum piece-count or $300. If an order can be done with lower minimums, a $35 below-minimum charge will apply. This charge also applies to all embroidery orders below 12 pieces, regardless of dollar amount.
Other Service Charges Unless specifically stated otherwise in writing, any order placed with us is subject to the following charges:
- Art & Setup - $45.00 minimum, additional charges may apply for work of greater complexity. If submitted art does not meet specifications, additional charges above normal setup fees may apply for rebuilding artwork.
- Digitizing (embroidery only) – $45.00 minimum, additional charges may apply for work of greater complexity.
- Proof Charges – one free proof per order; any further proofs required because of additions or corrections made by customer to correct their information (i.e. not due to our error) are $10.00 each. These proofs cannot be waived by the customer; they are required for our mutual protection.
- Shipping - Shipping and reasonable handling charges will be added to all orders.
Pricing in Catalogs on our website – Pricing on wearables is manufacturer's suggested list for blank goods; actual price may be higher or lower depending on quantity and decoration requirements. Pricing on other imprinted products usually includes one color imprint, but not always. We reserve the right to correct errors and omissions and/or refuse to sell certain items for certain applications (or at all). Some data in these catalogs is maintained by our vendors and we cannot be held responsible for its content or accuracy.
Customer-owned materials – We do not print or embroider on customer-owned garments or other materials.
Lead Times vary depending on the type of product purchased and the amount of artwork assistance required. If you have a firm in-hands date after which the product cannot be received or used, you must communicate this to us in advance. After an order is in process, each day spent waiting for approval from you for any reason may delay your order.
RUSH orders – are not considered accepted until you have a written sales order from us, along with a order deadline sheet from us that advises you of internal deadlines (deadlines to accept the order, to accept a proof, etc.) that will have to be kept by both of us to meet your in-hands date. An in-hands date is the last business day before you must have the product, and the product may arrive at any time during that business day.
Contact methods – for us to process your quotation request or order, we must have a phone number where you can be reached during the business day, a fax number where you can receive faxes, and a valid, reliable e-mail address capable of accepting attachments up to 1 MB in size.
Payment is 50% deposit in advance & 50% on delivery unless other arrangements have been agreed upon in advance. We accept cash, company checks, and the following credit cards: American Express, MasterCard, and Visa. Deposits are not refundable unless in our sole determination we cannot fulfill your order due to our inability to source merchandise or due to our error.
Over and Under-Runs are unavoidable when making custom products. An allowance of 5% over or under must be considered when ordering products. You will be billed for the actual amount shipped.
Acceptable variations in work. All custom imprinting processes have inherent limitations in quality. In particular, the nature of the embroidery process is such that logos may differ slightly from one garment to another, may be placed in a slightly different position, may not appear to be perfectly straight, etc. In a similar way, screen printed garments, pad-printed plastic items, and all other imprint processes are subject to slight imperfections. We strive to meet and exceed the industry standards, but refunds will not be issued for work that meets those standards.
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